What does Google Review Management cover?
A repeatable, policy-compliant process for asking real customers for reviews and replying to them.
A simple, compliant process
We design the process around your customers so it is easy to follow.
- A direct review link and a short request message
- Guidance on when and how to ask
- Monitoring for new reviews
- Reply templates you can adapt
- Review trends reported back to you
Google's rules
Google does not allow fake reviews or reviews offered in exchange for incentives, and it discourages selectively asking only happy customers for reviews. We design the process to follow those rules.
Responding well
Thank customers for specific feedback, address concerns calmly and, where appropriate, offer to continue the conversation offline.